Effective Date: 22/03/2026
Welcome to The Kirana Point. By accessing or using our application, website, or services, you agree to comply with and be bound by the following Terms and Conditions.
1. Acceptance of Terms
By registering, accessing, or using The Kirana Point, you agree to these Terms. If you do not agree, please do not use our services.
2. User Accounts
- You must provide accurate and complete information while creating an account.
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to notify us immediately of any unauthorized access.
- We reserve the right to suspend or terminate accounts violating our terms.
3. Services
The Kirana Point provides an online platform for users to:
- Browse grocery and related products
- Place orders for delivery
- Make payments
We may modify or discontinue services at any time.
4. Orders & Payments
- Orders are subject to availability and confirmation.
- Prices may change without prior notice.
- Payments must be completed via approved methods.
- We may cancel any order at our discretion.
5. Delivery Policy
- Delivery times are estimates and may vary.
- Users must provide accurate delivery details.
- Orders may be canceled or rescheduled if the user is unavailable.
- Additional charges may apply based on location.
6. Cancellation Policy
By Users:
- Users can cancel an order before it is processed or dispatched.
- Once the order is out for delivery, cancellation may not be allowed.
- For instant/quick deliveries (e.g., 10–30 minutes), cancellation may only be allowed within a few minutes of placing the order.
By The Kirana Point:
We reserve the right to cancel orders in the following cases:
- Product unavailability
- Payment failure or suspicious transactions
- Incorrect pricing or technical errors
- Delivery location not serviceable
Refund on Cancellation:
- If an order is successfully canceled, the refund will be processed to the original payment method.
- Refund timelines may vary depending on the payment provider (usually 3–7 business days).
7. Returns & Refunds
- Refunds/replacements follow our return policy.
- Issues must be reported within 1 hour of delivery.
- Refunds are processed within a reasonable time.
8. User Responsibilities
You agree not to:
- Use the platform for illegal activities
- Provide false information
- Harm or disrupt services
- Misbehave with delivery staff
9. Intellectual Property
All content on The Kirana Point is owned by the company and protected by law.
10. Limitation of Liability
- We are not liable for indirect damages.
- Service may not always be uninterrupted.
- Product images are for representation purposes only.
11. Termination
We may suspend or terminate access if Terms are violated.
12. Changes to Terms
We may update these Terms anytime. Continued use means acceptance of changes.
13. Governing Law
These Terms are governed by the laws of India.